Returns and Resizing Policy

Returns & Exchanges

We will accept returns and exchanges on most pieces (see below for exceptions). Items must be returned in unworn condition within 14 days of receipt, and all paperwork (including the GIA certificate, if applicable) must be returned as well. After 14 days, all sales are final.

Since our designs are handcrafted, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or are in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.

If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. The new piece must be in stock at the time of the exchange (within 14 days of original purchase). The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package—we are not responsible for items lost in the mail.

 

Additional Information About Returns:

• Our return and exchange policy is limited to the pieces in our regular collection. We often upgrade the diamond size or quality in our existing designs as special orders for our clients, and these pieces are always final sale.
• Sale pieces are not eligible for return or exchange.
• We will not refund shipping costs for returns. Shipping costs for any returns or services (including customs fees for international clients) are the buyer’s responsibility.
• To those who live outside Israel: If the mail carrier returns your package to us because you weren’t available or contactable at the time of delivery, you will receive a refund for your order minus the shipping fee, minus any associated import fees, and minus the restocking fee for the item(s) you ordered. (Please contact us if you need to change your delivery address.)
• To domestic buyers (i.e., those who live in Israel):If the mail carrier returns your package to us because you weren’t available or contactable at the time of delivery, you will receive a refund for your order minus the shipping fee and minus the restocking fee for the item(s) you ordered. (Please contact us if you need to change your delivery address.)

 

Resizing

Our current timeline for resizing requests is 1-2 weeks from the time we receive your ring.

• Ring sizing is not universal. We strongly suggest that you capture your size with one of these tools before we resize your jewelry:
• The Perfect Fit Sizer—We highly recommend this tool. It’s a sterling silver sizer and the best way to ensure that your jewelry will fit perfectly on the first try.
• Free Plastic Sizer—This is a U.S. sizing belt that is great for finding your general measurement.

We only offer half sizes. If you would prefer a quarter size measurement, just email us and we’ll do our best to accommodate.

If your ring does not fit, we offer free resizes.

 

Please Note: If you chose the “Eternity Band” style option for your ring, resizing incurs a $60 fee (as opposed to our standard complimentary service).

The client is responsible for shipping costs both ways (and for international clients that includes customs fees). We’re happy to offer resizing services, but to help our clients avoid having to wait for several weeks and pay shipping costs, we encourage everyone be sure what size you need before purchasing.