Warranty & Store Policy

responsibility

We are proud to provide a lifetime warranty on each of our items, so you can rest assured that we will lovingly care for your Deborah Strauss jewelry whenever it needs care

We will repair your jewelry whenever it needs repair as long as you own it

Also, you can send us your jewelry at any time for a thorough cleaning and a free inspection to ensure that it is as shiny, beautiful and new as when you bought it.

There are several limitations to our liability

Our warranty does not include replacement of lost center stones valued over $150. We recommend insuring your jewelry in the unlikely event of a central stone falling or being damaged

Many of our jewelry features one-of-a-kind stones. If these stones are damaged, we will do our best to replace them with a similar stone, but colors may vary, depending on what we have in stock

Customers are responsible for shipping costs (to and from our studio) for cleaning, testing and repair work. Do you live outside of Israel? Please note: You are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about fees that may be associated with repairing your piece of jewelry

All repair work is free of charge during the first 24 months of ownership (with the exception of replacement of center stones valued at more than $150). After 24 months of ownership, we will charge a small labor fee and/or materials fee for your repair service

If you wear jewelry on a daily basis, some wear and tear is normal. Our repair experts will evaluate your jewelry. If you require repairs beyond normal wear and tear, we will notify you of the labor and materials costs associated with your service.

Please send your creation to us for correction because we know our designs best, and we are specially trained to work with such delicate parts. Please note: the warranty is void if you take your jewelry to another jeweler for resizing or repair

If your Deborah Strauss item needs repair, please contact us and make sure it falls within our service schedule. Our skilled repair experts will evaluate your creation and will be in open communication with you regarding the necessary work and all associated costs

You are welcome to contact us with any questions or to provide additional information about the service you need

Valuations

We offer free appraisals for items valued at $1,000 (USD) or more, if you plan to insure your jewelry privately. You can contact us and request an appraisal. Appraisal requests must be submitted within one year of purchase, otherwise fees may apply

Jewelry care

To keep your jewelry in excellent condition, we recommend the following

Always remove your jewelry if it may be exposed to chemicals of any kind (including cleaning chemicals, creams, including soaps and makeup)

Always remove your jewelry before sleeping, swimming, showering, exercising, physical work, or doing outdoor work such as gardening

Clean your jewelry regularly with lukewarm water, mild soap (we recommend dish soap), and a soft toothbrush

production time

Most of our items require 3-4 weeks for production time, to allow for casting, setting, sizing, polishing, and making sure your jewelry is perfect! If you have a specific deadline that you need to meet? Please contact us so we can do our best to have the jewelry ready by then

Shipping

Domestic orders (Israel)

Shipping is free of charge

All orders are sent through a private delivery company and are fully insured door to door. If you need to redirect your package to a different place from the delivery address in the order, please contact us immediately through the communication channels: email, WhatsApp or Instagram

We *will not* ship to a hotel or to a non-fixed address

International orders

Shipping is free of charge

Please note that an adult (21+) signature will be required upon delivery of your package. In order to avoid routing fees, please make sure you provide a delivery address where an adult will be present to sign for your package. Some of our customers choose to ship to their business address because they know they, or another adult, will be present to sign for the shipment

All worldwide orders are shipped via DHL or FedEx and are fully insured, door to door

If you need to reroute your package or hold it for collection at the nearest sorting facility, please contact us immediately through the communication channels: email, WhatsApp or Instagram. Due to insurance limitations, we at Deborah Strauss Jewelry will submit any shipping change request on your behalf to DHL or FedEx

Please note that you will need the tracking number along with a government-issued photo ID to pick up your package from a sorting facility

We *will not* ship to a hotel or to a non-fixed address

If your package is returned to us because you were not available to receive delivery, you will receive a refund for your order minus the shipping fees and at least a 10% restocking fee for the items you ordered. Please contact us if you need to change your shipping address

Many countries require VAT/customs import fees before shipping can be completed. We at Deborah Strauss Jewelry are responsible for paying these customs fees.